Excellent SOP doesn’t mean that you just describe what you are doing, but writing the right thing in the right way.
Doing the right thing, you have to define the right objectives for your process which shall deliver the results that your customer is expecting to receive. This will make you effective.
Doing the process in the right way will make you efficient. The following 7 skills shall make you on the right track of excelling your SOP.
1- Customer focus concept
one good way to implement customer focus concept is to use the SIPOC model ( supplier-input-process-output-customer). This model will ease to you building the SOP in customer centric way, so the SOP will be so effective and live
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2- ISO requirements
ISO demands some requirements which must be available in each document, these requirements should answer and cover 5 questions
what is the process about
who is responsible for implementing the process
when this process will take place
how to implement the process
where that process will take place
3- Pc skills
�you have to be a good user of Pc and its document processing to be able to write a SOP.
4- Flow chart software
flow chart is a description method which uses drawing language to communicate the information from one party to another, this way of �description whenever you have serial process steps, parallel process steps is not well understood in this way. Flow chart tools are available in many applications, e.g. office applications.
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5- 7 wastes concept (MUDA)
defining what is important step and what is not will enhance the efficiency of the overall process, and in return will save you a lot of unnecessary costs. the target is to remove all unnecessary process steps or non-adding value
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6- Process FMEA
Process failure-mode-and-effect-analysis is required to define the potential failures in your process, so you can modify the process in a way to minimize the risk of it or better to prevent it from happening.
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