Summary:
With over three decades of comprehensive experience in leadership and executive management, I offer a robust blend of knowledge and an extensive array of certifications, including Retail Management, Project Management, Production Management, Startups, Supply Chain, Lean Enterprise, Business and Strategic Planning, QMS, Six Sigma, Business Excellence, Key Performance Indicators, Problem Solving, and Customer Service.
My career has been marked by a steady ascent, driven by my exemplary performance and increasing responsibilities. I excel in dynamic, growth-oriented environments, consistently motivating my team to achieve outstanding results even under high pressure and challenging circumstances. As an adaptable professional, I continuously seek new challenges to further hone my skills and contribute to the success of any organization I join.
Key competencies include strategic leadership, financial acumen, business development, operational oversight, stakeholder relations, and innovation. My visionary approach and commitment to sustainability and customer focus have been instrumental in driving growth and ensuring long-term success.
Skills:
- Strategic Planning and Implementation
- Budget & Financial acumen
- Business development
- Services Development
- Product Development
- Project management
- Marketing and Sales Skills
- Strategic thinking
- Leadership, Team Building, Motivational Skills
- Supplier & Vendor Management
- Customer Service Skills
- Lean enterprise implementation skills
- Problem Solving Skills
- Six Sigma Skills
- Business Analysis
- Standardizing Policies/Procedures
- MS office, word/power point/ excel/visio / Access/ MS project
- Key performance indicators, score cards
- Operational excellence expertise
- Failure Mode and Effect Analysis, FMEA
- Process development, control, improvement
- Supply Chain development
- Logistics and warehousing development
- Ecommerce development
- Websites, digital marketing, Order fulfillment
- Production and Manufacturing development
- Quality Management System development
- Environmental Management System development
- Safety Management System development
PROFESSIONAL EXPERIENCE:
Designation: Business Director
Company: Souq Industry Co. modern furniture, Retail and Manufacturing
Place: Cairo, Egypt
Period: From Apr-1-2021 till Today
Summary:
- Spearheaded the company to break even within the first 9 months of its inception.
- Successfully established a cost-effective e-commerce platform, streamlining operations and boosting online sales.
- Built an efficient supplier network, reducing procurement costs and improving supply chain efficiency.
- Achieved a marketing cost efficiency of 10% within the first 12 months through strategic planning and innovative campaigns.
- Implemented just-in-time inventory methodology, significantly reducing stock risk and optimizing warehouse management.
- Reached a milestone of 30 million “add to cart” actions in the third year, demonstrating robust market demand and customer engagement.
Designation: Customer Service Country Manager
Company: Carrefour Egypt, Retail FMCG
Place: Cairo, Egypt
Period: from Apr-1-2020 To Apr-1-2021, 1 year
Summary:
- Cost Reduction: Reduced contact center costs by 40% through the strategic engagement of a new service provider, while maintaining high service quality.
- Efficient Delivery Operations: Lowered delivery costs by 45% by introducing a new contracting strategy during the COVID-19 crisis.
- Payroll Optimization: Cut payroll costs for the customer experience staff by 20% through effective restructuring.
- Central Point of Contact: Served as the key liaison between Carrefour Egypt and the Majid Al Futtaim Group headquarters in Dubai.
Designation: Business Planning Manager
Company: Elzamil Industry, Electrostatic coating facility
Place: Dammam-Saudi Arabia
Period: fromMar-1-2019 to Mar-1-2020, 1 year
Summary:
- Enhanced Order Fulfillment: Boosted order fulfillment rates by 70%, significantly improving customer satisfaction and operational efficiency.
- Optimized Change-Setup Time: Reduced waste time in changeover setups by 40%, streamlining production processes.
- Inventory Management: Minimized materials out-of-stock incidents by implementing a purchase order system at minimum stock levels.
- Warehouse Efficiency: Increased overall warehouse efficiency through strategic improvements and process optimization.
- Fleet Maintenance: Improved fleet uptime by implementing Total Productive Maintenance (TPM) strategies, reducing breakdown times.
Designation: Services Manager
Company: UNITED ELECTRONICS CO.-EXTRA Retail, Electronics consumer goods
Place: Khobar-Saudi Arabia
Period: from Mar-1-2006 to Feb-1-2019, 13 years
Summary:
- Strategic Planning: Designed comprehensive business plans, Standard Operating Procedures (SOPs), and service packages in compliance with ISO standards.
- Performance Metrics: Developed various KPIs, organized strategic meetings, and coordinated with IT personnel to enhance customer service profitability.
- Customer Service Excellence: Delivered exceptional customer service by addressing queries, ensuring quality control, and implementing preventive actions against non-conformities.
- Operational Reporting: Reported to senior management on all operational aspects, recommending actionable solutions and strategies for after-sales growth.
- CRM Implementation: Successfully installed and managed the Seible Customer Relationship Management (CRM) system for after-sales services.
Designation: Business Excellence Section Head
Company: MERCEDES-BENZ Automotive Factory
Place: Giza-Egypt
Period: from Oct-1-1997 to Mar-1-2006, 9 years
Summary:
- National Recognition: Led the company to achieve the Egyptian National Award for Excellence in 2005.
- Lean Production: Implemented the Mercedes-Benz production system, focusing on lean manufacturing principles.
- Audit Management: Managed customer audits, including those conducted by Chinese authorities, ensuring compliance with international standards.
- Process Improvement: Developed a production process model with sub-processes and KPIs, enhancing manufacturing efficiency.
- Statistical Analysis: Applied statistical techniques to improve manufacturing processes and machine capabilities, suggesting preventive actions for non-conformities.
- Quality Assurance: Conducted torque measurements and final car audits as per customer and VDA standards.
- Monitoring Systems: Formulated a web-based KPI monitoring system.
- Six Sigma Projects: Led Six Sigma projects to facilitate cost reduction and process control.
- MSA and FMEA: Conducted Measurement System Analysis (MSA) and Failure Mode and Effect Analysis (FMEA) for critical production processes.
Designation: Senior Engineer
Company: LG Electronics, Production facility
Place: Ismailia, Egypt
Period: from Dec-1-1992 to Jun-1-1997, 5 years
Summary:
- Quality Assurance Supervisor: Ensured the highest standards of quality assurance throughout production processes.
- Production Supervisor: Supervised production activities to meet organizational goals and maintain product quality.
Licenses & certifications
- Finance for Non-Financial Managers
- Foundations of The Fourth Industrial Revolution Industry 4.0, LinkedIn
- Data Analytics and BI reporting, LinkedIn
- How to Be a Good Mentee and Mentor, LinkedIn
- Creating Winning Teams
- Managing People Performance
- Coaching
- KPI development, Mercedes-Benz
- Digital Strategy, LinkedIn
- How to Be an Adaptable Employee during Change and Uncertainty
- Leaderships
- Emotion Intelligence
- Six Sigma, American University
- Statistical Process Control, American University
- Customer service manager
- Train the Trainer, TOT
- ISO9001 Lead Auditor, SGS
- Time management
- Continuous Improvement, LG Electronics
- Delivering Employee Feedback, LinkedIn
- Cultivating a Growth Mindset, LinkedIn
- Environmental Management System
- EMS internal Audit, ISO 14001
- Managing Supplier , VDA6.3 audit for automotive industry
- ISO 16949 for automotive industry auditing
Achievements
- Achieve 60% profit margin in services sales.
- Managed team of 300 staff members
- Leading Mercedes-Benz team to achieve Egyptian Business Excellence Award
- Cut 50% of line defective products at LG factory
- Cut production defectives by 50% by implementing continuous improvement workshop
LANGUAGE DETAILS
English: Expert
Arabic: Native
EDUCATIONAL DETAILS
Education: Bachelor’s Degree, Electronics Engineering
Education: Master’s Degree, Retail Management